TECHNICAL SUPPORT - GERMANS - BARCELONA

TECHNICAL SUPPORT ADVISOR - GERMAN SPEAKERS - BARCELONA Salary: €20,500 gross/year + up to €2,000 annual bonus Highlight / Note: On-site | German C1-C2 + English B2 Location: Barcelona, Spain (on-site) Start date: 3rd March 2026 Working hours: 39 hours/week | Monday to Friday, 09:00 – 18:00 Role Description Are you a German speaker with technical expertise looking for a stable on-site role in Barcelona? Join a dynamic team as a Technical Support Advisor and provide high-quality technical support and customer service to German-speaking users. Youll diagnose and resolve technical issues, ensure excellent customer experiences, and collaborate with internal teams to maintain service quality. Key Responsibilities Provide technical support and assistance to German-speaking users Diagnose and resolve technical issues in a timely and professional manner Log, track, and document incidents using internal systems Escalate complex cases to higher-level support teams when necessary Ensure compliance with SLAs and quality standards Communicate clearly and professionally with customers Candidate Profile Native or C1/C2 level German (mandatory) Minimum 2 years of experience in Customer Support or Technical Support Comfortable using IT systems and ticketing tools Strong communication skills and customer-oriented mindset Ability to work on-site in Barcelona Nice to Have Additional technical knowledge (IT, software, hardware, etc.) Previous experience in an international or multicultural environment Intermediate English Benefits Salary: €20,500 gross/year + up to €2,000 annual bonus. Possible relocation bonus. Annual bonus: up to €2,000 gross based on performance Stable Monday–Friday schedule Initial training and ongoing support Dynamic and collaborative work environment Call to Action Ready to join a fast-paced technical support team in Barcelona and help German-speaking users solve their issues? Apply now and take the next step in your career as a Technical Support Advisor!