European Last-Mile Product Manager

🌍 European Last‑Mile Product Manager 📍 Düsseldorf, Germany Language- Chinese is Mandatory We are seeking an experienced European Last‑Mile Product Manager to lead and optimize our last-mile delivery network across Europe. This role combines strategic product planning, supplier development, operational excellence, and cross-functional collaboration to drive service quality, cost efficiency, and scalable growth in the European market. 🔑 Key Responsibilities 1. Last‑Mile Resource Development & Management Lead the development and performance management of European last-mile delivery partners. Ensure reliable capacity planning for daily operations and peak seasons. Establish a supplier evaluation framework measuring timeliness, cost, quality, and compliance. Drive continuous improvement in supplier service standards. 2. Product Planning & Cost Optimization Research European last-mile market trends and customer demand. Develop product roadmaps and define competitive last-mile offerings. Build and maintain cost models to dynamically optimize pricing and cost structures. Translate market and operational insights into actionable product improvements. 3. Operations Monitoring & Customer Response Monitor key operational KPIs including transit time, damage rates, and on-time delivery. Create dashboards and reporting frameworks for real-time visibility. Establish rapid exception handling and escalation processes. Collect and analyze customer feedback to inform product enhancements and supplier improvements. 4. Cross‑Functional Collaboration & Data Integration Work with sales and account teams to design customer-specific last-mile solutions. Provide product training and support in tenders, proposals, and client presentations. Coordinate with technical teams to implement API integrations and enable digital connectivity of last-mile systems. Promote data-driven decision-making across operational and cross-border teams. 📋 Requirements Experience 5+ years in European cross-border logistics operations, focusing on last-mile delivery. Experience leading supplier negotiations and managing contracts with annual value ≥ EUR 5 million. Familiarity with EU VAT regulations, EORI customs clearance processes, and local delivery regulations (e.g., Germany Postal Act). Core Skills Expertise in logistics cost modeling and cost analysis. Strong commercial negotiation skills with a proven record of high-value contracts. Solid understanding of EU logistics regulations (VAT, EORI, GDPR) and local delivery compliance. Language Skills Business-level fluency in English (TOEFL ≥100 or equivalent). Mandarin Chinese fluency is required. German (B2) or French (B1) is a plus. Competencies End-to-end supply chain perspective with strong execution capability. Ability to coordinate European teams and resources for peak-season capacity planning. High stress tolerance and adaptability to seasonal fluctuations in cross-border logistics. Strong contingency planning and risk management skills.