Payment Systems Support Agent (Italian)

Italian-speaking Payment Systems Support Agent (Athens, on-site) Join a certified Great Place to Work and grow your international career! About the Role (31868) Base Salary: 1,100 EUR/gross month (x14 months) Interview Deadline: 2026-02-27| Training Date: 2026-03-06 Work Hours: 09:00 - 20:00, Monday-Friday Training Duration: 13 days (fully paid) Base Salary: 1,100 EUR/month (x14 months) Performance Bonus: Up to 180 EUR/month Relocation Packages (Choose your plan) All expenses covered: flight, hotel stay, and real estate agency fee. 250 EUR relocation allowance + agency fee (perfect if you already have housing). To get hired in Greece, you need to have your birth certificate with both parents' names indicated and be prepared to have your Authorization form stamped at the embassy if hired. About the Role Are you passionate about delivering top-notch customer service while working in an exciting and evolving industry? As a Italian-speaking Customer Support Representative, you will be the first point of contact for B2B clients, assisting them with account and POS-related inquiries. Your role is crucial in ensuring a seamless payment experience for businesses across Europe. Key Responsibilities Handle inbound calls, chats, and emails from B2B customers regarding their payment accounts and POS devices. Provide step-by-step guidance on account verification, transaction issues, and troubleshooting. Educate customers on best practices for using their POS systems efficiently. Escalate complex issues and follow up to ensure resolution. Deliver an exceptional customer experience by being proactive, empathetic, and solutions-oriented. Common Customer Scenarios Youll Handle: I need immediate verification or unblocking of my account to pay my clients. I want my company name to appear on customer receipts. What You Need to Succeed Language Skills: Native/Near-Native Italian (C1/C2) & Strong English (C1) Experience: Previous customer service experience is a plus but not required Tech-Savvy: Basic understanding of technical troubleshooting steps Soft Skills: Active listening & engagement Problem-solving mindset Confident, adaptable, and empathetic Positive and customer-centric attitude Salary & Perks Base Salary: 1,100 EUR/month (x14 months) Salary Increase after the completion of 36 Months: After 3 years of employment, the gross salary increases to 1,150 EUR.(applicable from the first available payroll cycle following the completion of the timeframe) Performance Bonus: Up to 180 EUR/month Healthcare benefits & exclusive discounts Career growth & professional development opportunities Engaging work culture: Special events, community & social initiatives Free online Greek language courses State-of-the-art office space with relaxing break areas Work for a Great Place to Work-Certified company that fosters diversity Work Schedule Monday Sunday (Rotational Shifts) 8-hour workdays | 40-hour workweeks 24/7 Operations (Night & Weekend Shifts Available) Hiring Process 1 Application Review 2 Language Online Tests 3 Client Interviews Participate in client interview rounds.