Collections Sr. Manager | Shared Services | Competitive Pay!

Work Schedule: Monday to Friday - Dayshift, Full Onsite Location: BGC, Taguig Industry: Shared Services Key Responsibilities: Lead and oversee collections and dispute management activities across the Customer-to-Cash cycle Drive timely cash collections, reduce overdue accounts, and manage escalations for high-risk or complex cases Collaborate with global and regional stakeholders to resolve billing discrepancies and customer disputes efficiently Establish, monitor, and report on service level agreements (SLAs), key performance indicators (KPIs), and overall collections performance Identify root causes of disputes and implement corrective and preventive measures to mitigate future issues Champion continuous improvement, process standardization, and automation initiatives to enhance efficiency and data quality Ensure compliance with internal controls, accounting policies, and regulatory requirements Support system enhancements, process transitions, and onboarding of new entities related to collections and disputes Qualifications: Bachelors degree in Accounting, Finance, or a related field 7–10 years of progressive experience in accounting or finance, with end-to-end Customer-to-Cash exposure Demonstrated expertise in collections, dispute resolution, and managing global stakeholders Minimum of 5 years experience in leading and managing high-performing teams Strong understanding of accounting principles, financial processes, and internal controls Proven leadership, communication, and stakeholder management capabilities Experience driving process improvements, implementing automation initiatives, and enhancing operational efficiency