Collections Manager | Competitive Pay!

Work Schedule: Monday to Friday - Dayshift, Full Onsite Location: BGC, Taguig Industry: Shared Services Key Responsibilities: Oversee the daily collections and dispute management processes, developing action plans to meet or exceed departmental targets and metrics. Monitor customer interactions and calls, providing coaching, mentoring, and training to enhance team performance. Act as the escalation point for complex or sensitive issues, ensuring timely and effective resolution. Identify opportunities for process improvements and implement initiatives to enhance collections and dispute management efficiency. Support month-end and year-end closing activities to ensure timely and accurate financial reporting. Conduct team trainings and maintain up-to-date Standard Operating Procedures to ensure compliance and knowledge sharing. Qualifications: Bachelors degree in Accounting, Finance, Business Administration, or a related field 5–7 years experience in collections, accounts receivable, or dispute management Strong experience handling customer disputes and escalations Proven experience managing and developing teams Proficiency in SAP and advanced Microsoft Excel skills Experience collaborating with global stakeholders Customer service experience is an advantage Exposure to process improvement initiatives is an advantage