Head of Operations (iGaming & Sports Betting)

A high-growth, technology-driven iGaming and Sports Betting organisation is seeking a Head of Operations to take full ownership of operational performance across the South African market. This is not a maintenance role — it is a strategic leadership opportunity for an operator who can scale platforms, optimise performance, strengthen regulatory frameworks, and build best-in-class operational teams that directly influence revenue, customer experience, and long-term market leadership. If you are a commercially minded operational leader who thrives in fast-moving digital environments and enjoys turning complexity into precision execution, this role places you at the centre of strategic growth. Your Key Job Responsibilities as Head of Operations will include: Drive Strategy Into Execution Shape and implement operational strategies that directly support commercial growth, scalability, and market expansion Lead operational readiness for new product launches, promotions, and strategic campaigns Partner with executive leadership to translate strategic vision into measurable operational performance Own Operational Excellence Oversee end-to-end operational performance of online platforms, ensuring uptime, security, reliability, and seamless service delivery Establish and drive KPI frameworks that deliver measurable improvements in productivity, efficiency, and cost optimisation Identify transformation opportunities that elevate operational maturity and competitive advantage Elevate the Customer Experience Work closely with Customer Experience, CRM, and Product teams to deliver a frictionless player journey Leverage behavioural insights, operational data, and customer feedback to continuously refine the user experience Ensure customer support operations operate at world-class service standards Lead Technology & Platform Performance Collaborate with Product and Technology teams to ensure platform stability, scalability, and continuous innovation Oversee integrations with payment providers, third-party platforms, and operational systems Maintain rigorous standards across cybersecurity, data protection, and system integrity Strengthen Compliance & Risk Governance Ensure operational compliance across all regulatory frameworks and industry requirements Oversee AML/KYC operations, responsible gaming protocols, and operational risk management Lead operational risk assessments and implement proactive mitigation strategies Build High-Performance Teams Lead, mentor, and scale cross-functional operational teams Set clear performance objectives, create leadership pipelines, and drive capability development Foster a culture of accountability, agility, and operational excellence What Success Looks Like Measurable operational efficiency improvements and cost optimisation Improved customer satisfaction, retention, and service delivery performance Strong regulatory and audit outcomes Seamless delivery of operational initiatives on time and at scale Requirements for this Head of Operations role: 8–10+ years experience in operations leadership roles within iGaming, sports betting, or highly regulated digital industries Proven experience operating across African markets (3–5+ years preferred) Strong expertise in online platforms, operational systems, and data-led decision making Demonstrated ability to lead large, multi-functional operational teams in high-growth environments Deep understanding of compliance, risk, and regulatory-driven operations Why This Role This is a rare opportunity to shape the operational engine of a rapidly scaling iGaming business, influence executive-level decision-making, and build the operational infrastructure that enables sustained market leadership. The successful candidate will play a pivotal role in defining how performance, innovation, and operational discipline translate into commercial success. If you are ready to lead operations where speed, scale, and precision matter — this is the role that puts you in the drivers seat.