Bilingual Travel Advisor / Customer Service Advisor – Croatian Speaker

Bilingual Travel Advisor / Customer Service Advisor – Croatian Speaker Location: Athens, Greece Start Date: 20 March 2026 Are you a problem-solver who thrives in fast-paced, customer-focused environments? Join our dynamic Athens team and provide world-class support to travelers from around the globe! Your Role As a Bilingual Travel Advisor / Customer Service Advisor, you will: Respond to customer inquiries via phone and email with professionalism. Log and maintain accurate records in the customer service database. Handle complaints efficiently following escalation policies. Resolve support calls and emails within agreed Service Level Agreements (SLAs). Troubleshoot issues using systems, documentation, and analytical skills. Provide proactive recommendations to improve customer experience. Requirements Native or fluent in Croatian Proficient in English (C1 level) Strong problem-solving and troubleshooting skills High School Diploma or higher Ability to work independently and collaboratively in a fast-paced environment What We Offer Salary: €1,100 gross/month × 14 salaries Performance Bonus: Based on dedication and results Relocation Support: 3 weeks accommodation in a premium hotel near the office €300 relocation allowance for candidates moving from abroad (first payment included) Contract: Permanent (on-site) or 6-month renewable remote contracts within Greece Insurance: Private Health & Life Insurance Leave: 25 days of annual leave Working Hours: 40 hours/week, 8 hours/day, Monday–Friday Schedule: Mon–Sun, 08:00–17:00 (rotational) Why Join Us? Supportive, international team with a focus on innovation and customer satisfaction Full relocation support for your move to Athens Opportunity to grow your career in travel and customer service with exposure to global clients and systems