Customer Care Specialist (Polish-speaking) | On-site | Porto

We are recruiting a Polish-speaking Customer Care Specialist to join an inbound support team based in Porto. This is a client-facing role within a dynamic and structured environment, ideal for someone with strong communication skills and a genuine passion for delivering high-quality customer service. About the Role You will be the first point of contact for Polish-speaking customers, handling inbound interactions with professionalism, empathy and efficiency. The role requires adaptability to a rotative schedule and a consistent focus on customer satisfaction and quality standards. Your day-to-day will include: Handling inbound customer contacts via phone, email or chat in Polish and English Providing accurate information and resolving customer queries in a timely and professional manner Accurately documenting interactions and following established procedures Escalating complex cases to the appropriate internal teams when necessary Consistently meeting quality and productivity benchmarks What We Are Looking For Native or proficient in Polish — mandatory English at B2 level or above — mandatory Strong communication and interpersonal skills Customer-oriented mindset with attention to detail Adaptability and flexibility within a rotative shift environment Previous experience in customer service is a plus What Is on Offer Attractive salary package Meal allowance: 7.63€ per day (net) Health insurance from day 1 Relocation support for candidates moving to Porto On-site position based in Porto, Portugal Start date: 13 April 2026 Schedule: Full-time position Monday to Sunday — rotative shifts 2 rotative days off per week