Onboarding & Compliance Specialist (PSP)

A brilliant opportunity has arisen for a well-organised person, used to work independently but also collaboratively, to join our client in a brand new, cross-functional role as a Client Onboarding & Compliance Specialist . Our client provides a wide range of Payment Solutions , catering for clients within the iGaming, eSports, eCommerce and Lead Generation industries. You will work within the inbound Client Service Team as a specialist with Onboarding and Compliance issues, and your function would be to resolve what you can and escalate other matters to the Compliance Team, which is based abroad. Salary €28-38K + benefits , see below for full details. Following successful training and onboarding, this role is flexible hybrid. Role & Responsibilities Support new customer applications and guide clients through the onboarding journey KYB (KYC) outreach and documentation collection Review and assess submitted documentation Liaise with compliance teams to ensure onboarding requirements are met Communicate clearly with customers regarding documentation and other requirements Assist with risk-based customer due diligence processes Handle inbound customer queries via Intercom and Live Chat in a timely and professional manner Resolve general account, transaction, and platform-related issues Conduct Risk Assessments and escalate appropriately Education, Skills & Experience A-level education 2+ years' experience in Client/Customer Service/AML/Compliance within regulated payments in or in an e-money institution Familiarity with onboarding, KYC/KYB, and AML frameworks Experience of handing compliance documents relevant to MFSA-regulations Experience with transaction monitoring / DD / EDD Strong attention to detail and ability to review documentation accurately Excellent communication skills in English, both written and spoken Ability to optimize priorities in a deadline-driven environment Highly computer and data proficient Solution-finder mindset with a customer-first approach About this Role €28-38K starting salary depending on experience Discretional bonus Full time role Office Hours, Monday - Friday Flexible remote (3-4 days from home) following Onboarding & Training Based in Sliema, Malta Wellness contribution Private Health Insurance Laptop Please, apply with your detailed CV in English. *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.