Key Accounts Manager – Wholesale

Job Overview: The Wholesale Key Accounts Manager is responsible for driving sales growth and business development across B2B (corporate and institutional clients) and B2C (high-value / VIP customers) channels. This role focuses on building long-term client relationships, identifying new revenue opportunities, executing effective sales strategies, and ensuring excellent customer experience throughout the sales lifecycle. The role requires a balance of field-based selling, strategic planning, and internal coordination , with accountability for achieving sales targets while maintaining high service and professionalism standards. Responsibilities: Client Relationship Management (B2B & B2C) Build, manage, and strengthen relationships with corporate clients, institutions, and VIP customers Act as the primary point of contact for key accounts, ensuring consistent service quality Conduct regular after-sales follow-ups to address concerns and reinforce client satisfaction Provide customized solutions aligned with client needs and purchasing behavior Sales & Business Development Identify and pursue new business opportunities through lead generation, networking, industry events, and market research Promote and sell a broad range of retail and fresh supermarket products to corporate and institutional clients Present product features, specifications, and value propositions tailored to customer requirements Provide accurate information on pricing, availability, usage, and ordering processes Lead negotiations and close sales agreements in compliance with company policies and commercial terms Strategic Planning & Performance Management Develop and execute sales strategies to meet or exceed revenue targets Monitor sales performance, customer trends, and market dynamics to identify growth opportunities Prepare regular sales updates, forecasts, and performance reports Collaborate with marketing, merchandising, and operations teams to support promotional initiatives and customized programs Sales Operations & Coordination Maintain accurate and up-to-date records of client interactions, pipeline status, and account activity Coordinate closely with logistics, procurement, and operations teams to ensure timely order fulfillment Ensure all transactions are properly documented, including sales invoices and supporting paperwork Work Set-Up: Field-Based Responsibilities Conduct regular client visits to present products, proposals, and samples Perform site visits and meetings to support account acquisition and retention Office-Based Responsibilities Conduct cold calls and follow up on inbound and outbound sales inquiries Prepare quotations, process sales documentation, and coordinate order execution with internal teams Qualifications: Bachelor's degree in Sales, Marketing, Business Administration, or a related field Minimum of 5 years experience in Sales, Business Development, Marketing, or Hospitality Retail, FMCG, or food-related industry experience is an advantage Strong proficiency in MS Office (Word, Excel, PowerPoint) Excellent communication, interpersonal, and negotiation skills Strong customer orientation with attention to detail Willing to work onsite in BGC, Taguig and perform regular field work