Polish Customer Specialist in Porto

Advance Your Career in Customer Specialist Excellence! Are you passionate about helping others and transforming inquiries into positive experiences? We’re seeking a service-oriented professional to join our dynamic and team-driven environment. If you handle challenges with empathy, clear communication, and professionalism, this opportunity may be the ideal next move for you. Role Overview: As a Customer Specialist, you will serve as the main point of contact for users, providing assistance through email, chat, phone, and social media channels. Whether addressing account access, billing questions, or technical concerns, your goal will be to deliver a smooth, efficient, and high-quality experience from initial contact to resolution. Key Responsibilities: Provide prompt, professional support across multiple communication platforms Guide users through account setup, password resets, billing inquiries, and identity verification Identify and resolve technical issues while keeping customers informed throughout the process Maintain a courteous, solution-focused approach in every interaction Document and manage cases accurately in accordance with internal procedures Partner with internal teams to streamline processes and enhance service delivery Offer feedback and insights to help improve customer satisfaction and overall support quality Requirements: Language Skills: Fluent in Polish (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Onsite Work: Engage and grow in a collaborative office environment Relocation Package : Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let’s connect!