Quality expert reveiwer with German

Quality Expert Reviewer – German Location: Onsite – Dublin City Centre, Ireland Employment Type: Full-time | Permanent Start Dates: Various Department: Client Operations About the Role We are currently looking for German-speaking Quality Expert Reviewers to join a fast-growing operations team in Dublin city centre . In this role, you will be responsible for quality reviewing sensitive and high-risk content , ensuring that internal policies, procedures, and quality standards are consistently applied. This is a fully onsite position with no work-from-home option. Key Responsibilities As a Quality Expert Reviewer, your duties will include: Performing quality reviews of content moderation workflows handled by global operations teams Reviewing and assessing content related to: Violence and credible threats Self-harm and suicide Fraud, theft, vandalism, impersonation, and privacy violations Hate speech, bullying, harassment Phishing, spam, malware Child exploitation Nudity, pornography, and sexual solicitation Conducting ID verification and authenticity/access flow reviews Managing escalations and complex edge-case scenarios Supporting high-risk workflows, including: HERO (viral and meme-based content) DOI (Dangerous Organizations) Applying policies with high cultural and regional awareness , ensuring nuanced and accurate decisions aligned with abuse standards and training materials Maintaining high quality, accuracy, and compliance across all reviews Requirements To be successful in this role, you must have: Fluent German (spoken and written) Strong English communication skills Proven previous experience as a Content Moderator (mandatory – must be evidenced) Strong critical thinking and decision-making skills High emotional intelligence and resilience when handling sensitive content Ability to work accurately in a fast-paced, policy-driven environment Strong attention to detail and process adherence Work Schedule & Training Working hours: 40 hours per week Shifts: Fully flexible, Monday to Sunday between 08:00 – 19:00 Training: 4 weeks, fully onsite in Dublin Important: No holidays or time-off requests allowed during the first 8 weeks (training period) Salary & Benefits Annual salary: €37,333 Private healthcare insurance Death-in-service cover Annual leave: 20 days + 10 public/bank holidays Pension: 4% contribution Bonus (non-contractual, role-dependent) Background Checks Employment is subject to successful completion of: Right-to-Work verification Criminal record check Credit check Any additional role-related checks Work Location Fully office-based Dublin City Centre No remote or hybrid option available