Multi-Channel Quality Expert Reviewer (German Speakers)

Multi-Channel Quality Expert Reviewer (German Speakers) Location: Dublin City Centre, Ireland (Onsite) Employment Type: Full-time, Permanent Role Overview We are seeking German-speaking Quality Expert Reviewers to join an established operations team based in Dublin City Centre . This role focuses on reviewing and assessing content quality across multiple workflows while ensuring compliance with client policies and quality standards. Previous Content Moderation experience is mandatory for this role. Start Dates Various upcoming start dates available Working Conditions Location: Fully onsite – Dublin City Centre Working Hours: 40 hours per week Shifts: Fully flexible, Monday–Sunday between 08:00–19:00 Training: 4 weeks onsite in Dublin Contract: Permanent Important: No holiday or time-off requests are permitted during the first 8 weeks due to full training requirements. Salary & Benefits Salary: €37,333 per annum Private healthcare insurance Death-in-service benefit 20 days annual leave + 10 public holidays 4% pension contribution Performance-based bonus (non-contractual, role dependent) Key Responsibilities You will support the quality review of global client workflows , including: Content Moderation Areas: Violence or credible threats of violence Self-harm-related content Theft, fraud, vandalism, or sale of restricted goods Impersonation and privacy violations Hate speech, bullying, and harassment Phishing, spam, and malware Child exploitation Nudity, pornography, and sexual solicitation Other content areas as required Additional Responsibilities: Identity verification and authenticity/access reviews Managing escalations Reviewing viral/high-impact content (HERO, memes) Dangerous organization content (DOI) Applying policies with strong awareness of cultural, political, and social context relevant to the supported market Requirements Fluent German (spoken & written) Good level of English Proven Content Moderation experience Strong analytical and critical-thinking skills Ability to work onsite in Dublin Values We Look For Process excellence Collaboration and teamwork Clear and confident communication Emotional intelligence and resilience Open-minded and adaptable mindset Solution-oriented thinking Ownership and initiative