German-Speaking Travel Portal Support Agent

Location: Work-from-Home anywhere in Greece Operational Hub: Thessaloniki – Attrina Join one of the worlds largest online travel platforms, used by millions of customers globally to book flights, hotels, and travel services. The project supports travelers throughout the entire booking journey, from reservation creation to post-travel support. This role is ideal for candidates who enjoy customer interaction, travel-related problem solving, and working in a fast-paced, international environment. Your Role As a Travel Support Agent, you will be the first point of contact for customers, assisting them via phone, email, and messaging channels . You will support customers primarily in German , with English overflow depending on daily demand (approximately 1%–90%). English is also used for training, internal communication, and system navigation. Key Responsibilities Handle customer inquiries related to existing bookings and accounts Support cancellation and modification requests for flights, hotels, and packages Process refund requests and payment-related inquiries Manage complaints and provide service recovery solutions Assist with partner/extranet accounts and reviews Respond to general information requests with accuracy and professionalism Ensure a high level of customer satisfaction and quality standards Working Hours & Schedule Service Hours: 08:00 – 00:00 Schedule: Rotational shifts, Monday–Friday and weekends Training & Onboarding 15 days of fully paid training In-depth onboarding on booking systems, workflows, and customer scenarios Continuous coaching and quality feedback Training Start Dates & Interview Deadlines: Start date: 06 March 2026 Salary & Bonus Package Base Salary: €1,300 gross per month Productivity Bonus: Up to 10% of gross salary (based on KPIs) Meal Allowance: Edenred Ticket Restaurant up to €100 per month (attendance-based) Relocation Support to Greece Choose the option that suits you best: Option 1 – Full Relocation Package Flight ticket 2 weeks of hotel accommodation Real estate agency fee covered Option 2 – Flexible Relocation €250 relocation allowance Real estate agency fee covered Language Requirements German: C1 or native-level fluency (mandatory) English: B2+ (training, tools, internal communication, and overflow support) Benefits & Work Environment Private healthcare benefits and employee discounts Free online Greek language courses Career growth opportunities within a global CX and travel environment International, multicultural, and inclusive workplace Team events, CSR initiatives, and community programs Certified Great Place to Work employer Hiring Process Application review Online German & English language assessment Interviews with the project team Ready to support travelers worldwide and grow your career in the travel industry? Apply now and become part of a global travel support operation delivering seamless customer experiences every day.