German Speaking Technical Support Specialist

Technical Customer Support Specialist (German Speaker) Location: Barcelona (Office-based) Industry: Automotive & Industrial Manufacturing We are looking for a German-speaking Technical Customer Support Specialist to join our customer support team in Barcelona. This is an office-based role focused on providing high-quality technical assistance and customer support within the automotive and industrial manufacturing sector. The successful candidate will act as a key point of contact for German-speaking customers, handling technical inquiries, troubleshooting product-related issues, and ensuring timely and accurate resolution while maintaining a strong customer experience. Key Responsibilities Provide first- and second-line technical support to German-speaking customers via phone, email, and ticketing systems Diagnose and troubleshoot technical issues related to automotive and industrial products or systems Guide customers through clear, step-by-step solutions and best practices Accurately document all customer interactions and technical findings in internal systems Escalate complex or unresolved cases to higher-level technical teams when required Collaborate with internal departments such as engineering, quality, and logistics Ensure compliance with internal processes, service levels, and quality standards Identify recurring issues and contribute to continuous improvement initiatives Requirements Native or fluent German is required Professional working proficiency in English Previous experience in technical customer support, helpdesk, or a similar role Basic to solid technical understanding of automotive or industrial manufacturing products or systems Strong problem-solving and analytical skills Excellent communication skills with the ability to explain technical topics clearly Comfortable working with CRM or ticketing tools Ability to work in an office-based environment and collaborate with international teams What We Offer Office-based role in Barcelona Stable working environment within an international industrial context Structured onboarding and technical training Opportunity to work with complex products and technologies Collaborative and professional team culture