Senior Field Service Representative

Full-Time Company Vehicle Guaranteed 40-Hour Paid Week We are seeking an experienced Senior Field Service Representative to join our Engineering Services & Systems organization in the New Carlisle, IN area. This role offers a company car, strong career pathways, and the stability of a guaranteed 40‑hour paid week. Expected Annual Salary Range: $82,500.03 – $121,000.04 Actual compensation will vary based on experience, skills, qualifications, and market conditions. What You'll Do As a Senior Field Service Representative, you will support customers throughout the full power systems lifecycle. In this role, you will: Provide startup, commissioning support, maintenance, testing, troubleshooting, emergency response, and system upgrades Manage small projects independently and lead multi‑technician teams on larger engagements Produce accurate and timely service documentation, including reports, performance evaluations, and warranty assessments Recommend system improvements to enhance safety, reliability, and performance Build strong relationships with customers, colleagues, and partners Mentor junior technicians and support their development Utilize digital tools such as laptops, tablets, IR cameras, smart glasses, and collaboration platforms for remote and on-site work Team Benefits Guaranteed 40-hour weekly base pay + overtime and travel premiums Robust safety training, career development, and mentorship programs Company vehicle, toolkit, and phone Tuition assistance for continued professional learning Bonus opportunities through a formal leads program Opportunities across 30+ regional service branches Qualifications Basic Qualifications High school diploma and at least 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution or control systems OR Completion of an accredited trade program and 7+ years of related electrical systems experience Experience working with electrical distribution and control systems Must be authorized to work in the U.S. without current or future sponsorship No relocation provided; candidates must reside within 50 miles of New Carlisle, IN (Active-duty military candidates are exempt from this requirement) Valid drivers license Preferred Qualifications Associate degree or higher from an accredited institution Bachelors degree in Engineering Electrical or General Contractor License Professional Engineering License Experience with power quality measurement, troubleshooting, analysis, and protective relays NICET or NETA certification Skills & Position Success Criteria Ability to achieve and maintain Field Certified Level 3 safety qualifications through training, mentoring, and examinations Willingness to comply with periodic background checks and drug screening based on customer requirements Availability to work variable hours, including nights and weekends, and travel as required Strong understanding of 3‑phase power systems and low/medium/high‑voltage distribution equipment Ability to perform physically demanding tasks, including lifting up to 50 lbs, climbing, standing, kneeling, and working in diverse environmental conditions Ability to obtain and maintain a TWIC card Proficiency with hand and power tools used in electrical equipment assembly Strong analytical, problem‑solving, and communication skills Ability to collaborate under time constraints and deliver results effectively Highlighted Skills & Certifications (Bold indicates required) Power Distribution Electrical Troubleshooting Industrial Electrical Call to Action If you are a safety‑driven, technically skilled electrical professional ready to take the next step in your career, we want to hear from you . Apply today and join a team committed to technical excellence, customer impact, and your long-term career growth.