Client Success & Growth Manager

Client Success & Growth Manager Remote | Full-Time | 4:00 PM – 12:00 AM (Beirut Time) | Salary $2,000 - $2,200 ABOUT US: We are a results-driven marketing agency helping roofing companies across the U.S. generate qualified leads, increase booked appointments, and scale profitably. We operate in a fast-paced, structured environment where accountability, communication, and execution speed matter. ROLE OVERVIEW: Were hiring a Client Success & Growth Manager to own client relationships and ensure our roofing clients see consistent results. You will act as the bridge between clients and internal teams, managing communication, driving accountability, and making sure leads are handled quickly and marketing execution stays on track. This role blends client success with hands-on lead management, directly impacting client retention, appointment volume, and long-term account growth. KEY RESPONSIBILITIES: 1. Client Success & Account Management Lead onboarding calls and set clear expectations Act as the primary point of contact for assigned clients Provide structured weekly updates Track client performance and satisfaction Prevent churn through proactive communication Identify opportunities for account growth Ensure deliverables align with scope and timelines 2. Lead Management & Appointment Setting Monitor and respond to inbound leads inside CRM Call and text leads immediately (speed-to-lead is critical) Qualify prospects and book appointments directly into client calendars Follow up on no-shows and cold leads Maintain accurate and organized pipelines 3. Internal Coordination & Oversight Coordinate with Ads, SEO, and content teams Ensure tasks are tracked and completed on time Communicate client feedback clearly and efficiently Proactively resolve delays and bottlenecks You are not responsible for campaign execution, you are responsible for ensuring execution happens. WHAT SUCCESS LOOKS LIKE: Within the first 90 days, you will: Confidently manage your own client portfolio Maintain strong, professional client relationships Ensure smooth onboarding and communication Drive follow-ups without supervision Demonstrate ownership and accountability REQUIRED CERTIFICATIONS: 2–4 years of experience in client-facing roles Strong English communication (written and verbal) Confidence speaking with U.S.-based clients Experience using CRM systems (GoHighLevel, HubSpot, Salesforce, or similar) Familiarity with project management tools (Asana, Slack, Google Drive, Zoom) Ability to manage multiple stakeholders and priorities Organized, detail-oriented, and proactive Preferred: Marketing or agency background Experience with home services or construction industries Startup or fast-growth environment exposure WHY JOIN US? Competitive salary: $2,000 – $2,200/month Biweekly Pay Clear ownership and responsibility Growth opportunity within a scaling agency Direct exposure to leadership Performance-driven culture