Tech Support Advisor (German-speaking) – On-site | Barcelona

Are you ready to be part of a team thats shaping the future of fashion? Join us in Barcelona as a Technical Support Advisor and work alongside a group of innovators powering top global brands. This is your chance to grow your career in a fast-paced, rewarding environment where your expertise makes a real impact. What Youll Do As a Technical Support Advisor, you will be the first point of contact for our dealers and end users, providing outstanding support and technical guidance: Respond to phone and email inquiries in real-time, delivering accurate and professional solutions Troubleshoot technical issues and ensure timely resolution Educate customers on product usage, updates, and best practices Create and manage support tickets to track and resolve cases efficiently Collaborate with internal teams to resolve complex or escalated issues Maintain accurate customer records and documentation in internal systems Who Were Looking For Our ideal candidate is a proactive, customer-focused professional with a passion for delivering excellence: Bilingual or proficient in German with advanced English skills At least 2 years of experience in Customer Service or Technical Support Strong customer care skills, with the ability to listen, understand, and respond to customer needs Ability to take ownership of cases, drive them to resolution, or escalate appropriately Comfortable working in a fast-paced, collaborative environment What We Offer We understand that a fulfilling career goes hand-in-hand with a balanced lifestyle. Heres what you can expect: Full-time permanent contract (39 hours/week) Schedule: Monday to Friday, 09:00 – 18:00 Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus Central office location in Barcelona – easy access to public transport Full paid training to set you up for success Career development programs and specialized courses to grow your skills Location C/ de la Selva de Mar, 129, Barcelona, Spain Languages Required German (proficient/bilingual) English (advanced) Start Date: 03/03/2026 Selection Process Our selection process is structured to ensure the perfect match for both you and the project: Submission Ownership Validation (up to 48hrs) Profile Fit Validation (by CNX recruiters & project leader) HR Interview & Tests Supervisor Interview Client Interview (for some projects) Job Offer Hired