Remote Service Support Analyst

Role Overview We are expanding our remote team and are looking for reliable, detail-oriented individuals who enjoy assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements. This position is ideal for individuals who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team. Key Responsibilities Support clients with planning and coordinating customized arrangements Research, compare, and confirm reservation options based on client needs Provide accurate information and thoughtful recommendations Communicate professionally via email and phone Assist with updates, changes, and service-related inquiries Maintain organized and accurate client records Attend training sessions and team meetings What We Offer Fully remote setting Flexible scheduling Ongoing training Supportive team culture Qualifications Authorized to work in the US, UK, Mexico, Australia, or Spain Strong written and verbal English communication skills Reliable internet access and smartphone (computer is also strongly recommended) Strong organizational and customer service skills