Outbound Sales Reprsentative (Meal Prep Services)

About the Role: We are looking for an experienced Outbound Sales Supervisor to lead, coach, and drive performance for a team of outbound sales representatives selling and reactivating meal prep subscriptions (similar to HelloFresh, CookUnity, and Blue Apron). This role is hands-on and KPI-driven. The Supervisor is accountable for team productivity, conversion rates, quota attainment, CRM discipline, and overall revenue performance across both new customer acquisition and subscription reactivation. Key Responsibilities Team Leadership & Performance Lead, manage, and motivate a team of outbound sales representatives Set daily, weekly, and monthly performance targets for new sales and reactivations Monitor individual and team KPIs (calls, contacts, conversion rates, revenue, reactivations) Conduct daily huddles, call blitzes, and performance reviews Implement corrective action plans for underperforming agents Coaching & Quality Assurance Coach agents on objection handling, closing techniques, and re-engagement conversations Perform regular call monitoring and live call coaching Ensure consistent use of approved scripts, talk tracks, and offers Identify common objections, churn reasons, and coaching opportunities Partner with management to refine scripts, offers, and sales strategies CRM & Process Management Ensure accurate and timely CRM usage by all team members Track pipeline activity, follow-ups, and reactivation campaigns Generate and submit performance reports and forecasts Enforce data integrity and compliance with sales processes Cross-Functional Collaboration Work with marketing and operations to align lead flow, promotions, and targeting Escalate customer issues and provide feedback on retention and churn drivers Support onboarding and ramp-up of new hires Required Qualifications Proven experience as an Outbound Sales Supervisor, Team Lead, or Sales Manager, at least 2 to 3 years Background in inside sales, telesales, or subscription-based consumer services Strong understanding of quota management, KPIs, and performance analytics Hands-on experience with CRM platforms (Salesforce, HubSpot, Zoho, Apollo, or similar) Excellent spoken and written English Strong coaching, accountability, and people management skills Comfortable working in a fast-paced, in-office, performance-driven environment Key Competencies Data-driven decision making High accountability and ownership mindset Ability to coach both new and tenured reps Strong objection-handling and closing expertise Operational discipline and attention to detail Job Type: Full-time Benefits: Paid training Work Location: In person