Norwegian-Speaking Junior Renewals Specialist

Renewals Specialist (Norwegian-Speaking) – Location: Málaga, Spain Work Model: Hybrid Start Date: ASAP Working Hours: Monday to Thursday: 09:00 – 17:30 Friday: 09:00 – 16:30 Total: 39 hours per week About the Role We are looking for a Norwegian-speaking Renewals Specialist to join a dynamic Cloud Solutions team in Málaga. In this role, you will be responsible for managing customer renewals, maintaining long-term client relationships, and supporting revenue retention within a cloud-based solutions environment. You will act as a key point of contact for customers approaching contract renewal, ensuring a smooth, proactive, and value-driven renewal experience. Key Responsibilities Manage and drive the renewal lifecycle for assigned customers. Proactively engage customers ahead of contract expiration to secure timely renewals. Explain product value, contract terms, and pricing clearly and professionally. Identify risks, address objections, and collaborate with internal teams to retain customers. Update and maintain accurate customer and contract data in CRM systems. Meet or exceed renewal targets and KPIs. Collaborate with Sales, Account Management, and Customer Success teams. Ensure a high-quality customer experience aligned with company standards. Requirements Fluent Norwegian (C2/native level) . English B2 level or higher. Previous experience in renewals, account management, customer success, or sales support is preferred. Strong communication, negotiation, and relationship-building skills. Customer-focused mindset with attention to detail. Ability to work independently and manage multiple accounts. Comfortable working in a fast-paced, target-driven environment. What We Offer Competitive salary package (details discussed during the interview process). Hybrid working model in Málaga. Structured onboarding and paid training. Career development opportunities within cloud and SaaS environments. International, multicultural work environment.