Call Center Agent (Inbound/Outbound)

Handle inbound customer calls and make outbound calls to generate leads, explain services, and close or book next steps. Hit KPIs through strong communication and follow-up, accurate CRM/data updates, and a calm, solutions-first approach in a fast-paced setup. Key Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Making outbound calls to potential clients to promote our services and generate leads - Building and maintaining relationships with clients through effective communication and follow-up - Identifying customer needs and providing solutions to meet those needs - Updating customer information and maintaining accurate records in our database - Meeting and exceeding sales targets and goals - Collaborating with team members to ensure a positive and efficient customer experience - Staying up-to-date on company products, services, and promotions - Providing feedback and suggestions for process improvements to enhance the customer experience Qualifications: - High school diploma or equivalent - Previous experience in a call center or customer service role preferred - Excellent communication and interpersonal skills - Strong sales skills and the ability to persuade and influence others - Proficient in Microsoft Office and experience with CRM software - Ability to multitask and work in a fast-paced environment - Strong problem-solving skills and attention to detail - Positive attitude and a team player mentality - Willingness to work flexible hours, including evenings and weekends If you have strong communication, learn fast, and consistently meet KPIs, apply to our talent pool.