HR Manager (F&B/QSR)

Key Responsibilities Recruitment & Workforce Planning Manage high-volume recruitment for frontline and managerial roles (service crew, kitchen staff, supervisors, managers). Coordinate manpower planning, staffing levels, and onboarding aligned with operational requirements. Partner with restaurant managers to address staffing gaps, turnover, and succession needs. Employee Relations & Engagement Serve as the primary point of contact for employee concerns, grievances, and disciplinary matters. Foster a positive, respectful, and inclusive workplace culture. Support conflict resolution and ensure fair and consistent application of company policies. Performance Management Implement performance evaluation processes for restaurant staff and managers. Coach managers on performance feedback, corrective actions, and development planning. Support employee recognition and engagement initiatives. Compensation, Benefits & Payroll Coordination Administer compensation structures, incentives, and benefits in line with company policy. Coordinate payroll inputs, attendance, overtime, and leave management with finance or payroll providers. Ensure accurate and timely payroll processing. Training & Development Coordinate onboarding and mandatory training programs, including food safety, workplace conduct, and customer service. Partner with operations and L&D teams to support skills and leadership development. Track training compliance and certification requirements. HR Policies & Compliance Ensure compliance with labor laws, health and safety standards, and regulatory requirements. Maintain updated HR policies, employee handbooks, and employment contracts. Support labor inspections, audits, and documentation requirements. HR Administration & Reporting Maintain employee records, HR databases, and personnel files. Prepare HR reports on headcount, turnover, absenteeism, and disciplinary cases. Support HR budgeting and manpower cost analysis. Qualifications & Experience Bachelors degree in Human Resources, Psychology, Business Administration, or a related field. Years of HR experience, preferably within the restaurant or food and beverage sector. Strong experience in employee relations and high-volume workforce management. Working knowledge of labor laws and restaurant industry practices.