IT Support / Helpdesk Specialist

Provide fast, friendly technical support to clients, troubleshooting hardware, software, and network issues across Windows and Mac. Handle installs/configurations, maintenance and updates, ticket documentation, and basic user training to keep systems running and clients happy. Key Responsibilities: - Respond to client inquiries and provide technical support via phone, email, or in-person - Troubleshoot and resolve hardware, software, and network issues - Install and configure new hardware and software systems - Perform regular maintenance and updates on existing systems - Collaborate with team members to develop and implement technology solutions for clients - Document and track all support requests and resolutions - Stay up-to-date with the latest technology trends and advancements - Provide training and support to clients on new systems and software - Maintain a high level of customer satisfaction and ensure timely resolution of issues Qualifications: - Bachelor's degree in Information Technology or related field - 2+ years of experience in a technical support or helpdesk role - Strong knowledge of hardware, software, and network troubleshooting - Experience with Windows and Mac operating systems - Excellent communication and customer service skills - Ability to work independently and in a team environment - Attention to detail and ability to prioritize tasks - IT certifications (such as CompTIA A+, Network+, or Microsoft Certified Professional) are a plus If youre a skilled, motivated IT Support/Helpdesk Specialist who can troubleshoot quickly and keep client systems running smoothly, apply to our talent pool.