Travel Consultant (Call Center Agent) | Onsite - Cebu

About the job: Travel Consultant (Cebu) | Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Responsibilities: Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options. Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget. Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions. Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies. Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics. Administrative Duties: Prepare detailed travel documentation and reports, and maintain accurate and confidential client records. Qualifications & Requirements: Experience: At least 1 year of relevant experience as a travel consultant or in a similar role within the travel industry. Experience handling escalated cases and direct passenger communication is an advantage. Education: Bachelor's degree in tourism, hospitality management, or a related field (preferred). Technical Skills: Familiarity and prior experience with GDS platforms such as Amadeus, Sabre, or Galileo is required Proficient in Microsoft Office Suite and online booking/reservation tools. Core Competencies: Excellent communication, negotiation, and problem-solving skills. Strong attention to detail and ability to perform well under pressure. Capable of multitasking and efficiently managing multiple client inquiries. Benefits: Upon regularization: - 10 VL, 10 SL, 5 EL - HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)