Customer Support Representative (Dutch Speaker)

About the Role: We are looking for a motivated and customer-oriented Dutch-speaking Customer Support Representative to join our growing team. You will be responsible for delivering exceptional service to our Dutch-speaking customers, ensuring a smooth and positive customer experience. Key Responsibilities Provide professional support to Dutch-speaking customers via email, chat, and/or phone Resolve customer inquiries efficiently and accurately Handle complaints with empathy and problem-solving skills Maintain accurate records of customer interactions in the CRM system Escalate complex cases to relevant departments when necessary Meet KPIs related to response time, resolution rate, and customer satisfaction Stay up to date with company products, services, and internal procedures Requirements fluent level of Dutch (C2) Good command of English (B2 or above) Previous experience in customer service, contact center, or client support is an advantage Strong communication and interpersonal skills Problem-solving mindset and ability to work under pressure Basic computer literacy and familiarity with CRM systems Flexible and team-oriented attitude Nice to Have Experience in online gaming / fintech / e-commerce / tech support (if relevant to your industry) Multilingual abilities What We Offer Competitive salary package Performance bonuses Relocation support (flight + accommodation assistance if applicable) Training and career development opportunities International and dynamic work environment Health insurance / other benefits (adjust based on company)