German speaker Key Account Manager for Malta

Position: Key Account Manager Location: TaBiex, Malta Employment type: Full-time Remuneration: Base salary. About the role. We are seeking an experienced German-speaking Senior Key Account Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value. This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth. DUTIES AND RESPONSIBILITIES: Manage and take full ownership of a portfolio of high-value accounts with clear revenue, retention, and growth objectives Drive net revenue growth through proactive upselling, cross-selling, retention, and reactivation strategies Build strong, long-term relationships and act as the primary trusted point of contact for key accounts Monitor daily account activity, KPIs, and performance metrics to identify sales opportunities and mitigate revenue risks Develop and execute tailored account growth plans based on player value, behaviour, and lifecycle stage Deliver a proactive, high-touch sales experience via phone, email, and messaging channels Analyse performance data and trends to optimise account strategies and maximise player lifetime value Collaborate with internal stakeholders to ensure offers and incentives are commercially effective and compliant Plan, negotiate, and execute personalised offers, bonuses, and incentives aligned with revenue goals Provide commercial insights and feedback to senior stakeholders to support VIP strategy and revenue optimisation Contribute to forecasting, performance reviews, and continuous improvement of key account sales processes. REQUIREMENTS: Native / fluent in German both verbal and written. Fluent in English (minimum B2 level) Minimum 2+ years experience in a revenue-driven Key Account Management, VIP Management, or similar commercial role within iGaming or a high-value digital environment Proven track record of achieving or exceeding revenue, retention, and growth targets Strong sales mindset with excellent negotiation, persuasion, and closing skills Solid understanding of customer behaviour, monetisation strategies, and lifecycle value management Highly analytical and data-driven, with experience working with KPIs, dashboards, and performance metrics Excellent communication and relationship-building skills with a confident and professional approach Ability to work autonomously, manage complex portfolios, and prioritise high-impact revenue opportunities. BENEFITS: Competitive remuneration package Private health insurance Wellness benefit after probation Optician, spectacle, and blue-light lens benefit after probation Breakfast and lunch provided throughout the week Monthly snacks allowance Ongoing training and professional development support Modern, well-equipped office environment Dog-friendly workplace.