Spanish Customer Advisor in Lisbon

Advance Your Career in Customer Advisor Excellence! Do you thrive on supporting others and turning questions into positive outcomes? We’re looking for a customer-centric professional to join our energetic and collaborative team. If you approach challenges with empathy, strong communication skills, and a professional mindset, this role could be a great fit for you. Role Overview: As a Customer Advisor, you will be the primary liaison for users, delivering support via email, chat, phone, and social media. From assisting with account access and billing concerns to troubleshooting technical issues, your mission will be to provide a seamless, timely, and high-quality experience from the first interaction to final resolution. Key Responsibilities: Deliver responsive and professional assistance across multiple communication channels Support users with account registration, password recovery, billing queries, and identity verification Troubleshoot and resolve technical concerns while keeping customers updated on progress Maintain a respectful, solution-oriented tone in every exchange Accurately record and manage cases following internal policies and procedures Collaborate with cross-functional teams to enhance workflows and service efficiency Contribute ideas and feedback to continuously improve customer satisfaction and support standards Requirements: Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Onsite Work: Engage and grow in a collaborative office environment Relocation Package : Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let’s connect!