French Travel Customer Advisor in Porto - Fixed Shifts

Begin Your Career as a Travel Customer Advisor — Support Travellers Around the Globe Step into a vibrant and team-oriented workplace where your communication abilities and proactive approach can have a real impact. If you’re passionate about assisting others, managing travel inquiries, and thriving in an organised, fast-moving environment, this role may be an excellent opportunity for you. Role Overview: As a Travel Customer Advisor, you will help create seamless and worry-free travel experiences for customers worldwide. By communicating clearly and professionally across various channels, you’ll support clients with reservations, modifications, cancellations, and general travel inquiries. This position is well-suited for individuals who are detail-oriented, customer-driven, and motivated to develop within the travel and service sector. Key Responsibilities: Deliver accurate, empathetic, and professional assistance via phone, email, and chat Support customers with bookings, itinerary updates, cancellations, and refund processes Adhere to internal guidelines (SOPs) to resolve cases effectively or escalate when necessary Achieve established performance goals, including quality benchmarks and SLA targets Remain informed about travel regulations, internal systems, and destination requirements through ongoing training Maintain a customer-centric mindset by providing clear, efficient, and practical solutions Contribute feedback and ideas to optimize processes and improve the overall customer experience Requirements: Language Skills: Fluent in French (C1 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Experience: Minimum 1 year of experience in Customer Support Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us: Competitive Salary : Your expertise and dedication are rewarded Language Bonus : Additional rewards for your language proficiency Meal Allowance : Daily support during your work hours Health & Life Insurance : Comprehensive benefits for your well-being Collaborative Team : Be part of a communicative and supportive work environment Relocation Assistance : Smooth transition support for your move Onsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!