Collections Specialist

Work Schedule: Full Onsite; Monday to Friday; Dayshift Location: BGC, Taguig Key Responsibilities: Oversee daily activities for assigned customer accounts, monitoring performance and analyzing financial data to achieve collection targets Minimize risk from uncollectible accounts by proactively following up on outstanding receivables and supporting order management as needed Escalate significant account issues or critical disputes to management promptly to prevent potential revenue loss Respond to customer inquiries through multiple channels in a timely and professional manner Support monthly and annual financial closing processes to ensure accurate reporting Maintain and update process documentation, SOPs, and portfolio account handbooks; provide training support as needed Identify opportunities to enhance collections and dispute management processes for improved efficiency Ensure compliance with internal controls, SOX requirements, and all relevant legal and regulatory standards Participate in special projects or other tasks as assigned Qualifications: Minimum of 5 years experience in accounting, finance, or related roles Advanced proficiency in Excel and experience with SAP Experience working with global stakeholders Excellent verbal and written communication skills Lean Six Sigma certification is an advantage Experience in data management and process improvement is a plus