Key Account Manager (KAM)

About the Client Our client is a UK-based fintech company (licensed EMI, regulated by FCA) providing a digital banking/payments platform for businesses. Their mission is to simplify international payments, multicurrency operations, e-wallets, team finance management, and FX — faster and more transparent than traditional banks. Role Overview We are looking for a strong, autonomous KAM who understands fintech payments, client operations and can own merchant relationships end-to-end. You will manage key business clients using a digital banking platform, support onboarding, optimise product usage, and ensure long-term client satisfaction. Key Responsibilities Manage and grow relationships with business clients Support onboarding, KYC/KYB flow coordination Monitor client activity, ensure smooth daily operations Resolve issues across payments, cards, FX, and wallets Collaborate with ops, compliance, and tech teams Increase product adoption & upsell opportunities Maintain high satisfaction, retention, and client understanding of features Requirements 2–3+ years in fintech, EMI, PSP, or digital banking Deep understanding of payment flows (SEPA, SWIFT, cards, FX, wallets) Strong communication & client-facing skills Ability to manage clients end-to-end without micromanagement Fluency in English and Russian — strong working proficiency On-site format in Riga Key Soft Skills Proactive, problem-solving mindset Strong communication skills Ability to work independently and build long-term merchant trust Loyalty, responsibility, and an ownership mindset What We Offer Total compensation package Work with regulated fintech (FCA EMI) Fast-paced, small team environment High ownership, direct impact Flexible work model Growth opportunities as the company scales