Czech-Speaking Technical Support Specialist

Join a premium global technology support project focused on supporting users of a leading mobile operating system and smart devices. This Tier 1 technical support role combines customer care excellence with advanced technical troubleshooting, offering a structured environment, strong onboarding, and long-term career growth. You'll work with modern tools, clear workflows, and an international team delivering high-quality user support. Location: Remote from anywhere in Greece Optional: Hybrid access to a modern office in Athens Start Date: 02 March 2026 Schedule: Monday–Friday | 09:00–18:00 Your Responsibilities Provide high-quality technical support via phone and digital channels Troubleshoot iOS-related issues (software, devices, settings, connectivity) Guide users through clear, step-by-step solutions Escalate complex cases following defined technical procedures Accurately document cases and resolutions in internal systems Deliver a premium customer experience aligned with high service standards Language & Skill Requirements Czech: C2 / Native level English: C1 (used for tools, training, and internal communication) Technical Level: Advanced (strong familiarity with iOS / smart devices) Strong communication, analytical, and problem-solving skills Customer-oriented mindset with attention to detail Salary & Compensation Base Salary: €1,300.72 gross/month Performance Bonus: Up to €250/month , based on KPIs Additional Pay (for Greece-based projects): Sundays & public holidays: +75% per hour Night shifts: +25% per hour Training & Onboarding 3 weeks of fully paid training In-depth onboarding on tools, systems, and workflows Ongoing coaching and quality feedback Relocation Support – You Choose We make your move to Greece easy and stress-free: Option 1 – All expenses covered Flight + Hotel stay + Real estate agency fees Option 2 – Flexible relocation package €250 relocation allowance + Real estate agency fees covered Whether youre traveling by car or arranging your own stay, weve got your back . Work Setup & Benefits Remote work (WAHA): From anywhere in Greece Optional hybrid access to a modern Athens office International, multicultural work environment Stable weekday schedule (no weekends) Long-term career growth opportunities within technical support Why Join This Role? Work on a high-end global tech support project Enjoy work-life balance with a Monday–Friday schedule Develop valuable technical and customer support expertise Combine remote flexibility with professional development Be part of an environment that values quality, growth, and people Hiring Process Application & CV review Language assessment Technical interview Offer & onboarding Empower people. Solve problems. Be part of something extraordinary.