Danish Speaker Travel Agent - Work in Baltic countries remotely

Remote Danish-Speaking Customer Advisor – Travel Project (Baltics) We are looking for a Danish-speaking Customer Advisor to join our team on an exciting travel industry project. This is a fully remote position available in Estonia, Latvia, or Lithuania , giving you the freedom to work from home while supporting travelers across the globe. Your mission will be to help customers plan and manage their journeys, solve problems quickly, and make sure every interaction leaves them satisfied. Whether youre supporting a customer with booking changes, cancellations, or travel guidance, youll play a key role in ensuring a smooth travel experience. We welcome both experienced customer service professionals and newcomers ready to learn — full training and support will be provided. Key Responsibilities Handle incoming inquiries in Danish via phone, email, and chat. Assist with bookings, rescheduling, and cancellations. Provide clear information on travel products, services, and policies. Troubleshoot issues and deliver effective solutions with empathy. Achieve individual and team KPIs while maintaining high-quality service. Document all interactions accurately in internal systems. Collaborate with colleagues and management to continuously improve service. Working Hours Shifts: 5 days per week, 8 hours per day Operating hours: Monday–Friday: 09:00–20:00 Saturday–Sunday: 10:00–19:00 Flexible scheduling within these hours (rotating shifts, part-time available at min. 50%). What We Offer Attractive Salary Package depending on country of residence (see above) 100% Remote Work – based in Estonia, Latvia, or Lithuania Company Equipment – laptop, headset, and necessary tools provided Health & Life Insurance to ensure your peace of mind Career Growth Opportunities – possibility to progress within the company International Team Experience in the travel sector Friendly & Supportive Work Culture – your contribution will truly matter Full Training provided, so no prior experience is required Requirements Language Skills: Danish: C1/C2 level (mandatory) English: B2 or higher (mandatory) Strong communication and problem-solving abilities Customer-focused mindset with patience and empathy Ability to multitask and work in a fast-paced environment