Customer Experience Advocate

Overview We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience Advocate. In this role, you will support clients by providing travel-related assistance, coordinating bookings, resolving concerns, and ensuring a smooth and positive customer experience from start to finish. This position blends customer service, problem resolution, and booking coordination in a fully remote environment. No prior travel industry experience is required — training and ongoing support are provided. Key Responsibilities Serve as a primary point of contact for client questions and support needs Assist with reservations, confirmations, itinerary updates, and changes Provide clear information and thoughtful recommendations Resolve service-related concerns in a timely and professional manner Research and verify booking options using approved systems Maintain accurate client records and documentation Communicate via phone, email, and online messaging platforms Participate in training and meetings Qualifications Strong written and verbal communication skills Customer-focused mindset with strong problem-solving abilities Detail-oriented and organized Comfortable working independently in a remote environment Basic computer proficiency and reliable internet access Must be at least 18 years of age Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain English communication proficiency What We Offer 100% remote position Flexible scheduling Training and professional development Incentive programs and travel-related perks