After-Sales Expert (Ultrasound Diagnostic Equipment) - Germany

Job brief Our client is a renowned innovator in medical technology, specializing in the R&D, production and global distribution of high-quality ultrasound diagnostic equipment. With advanced technological strength and a customer-centric philosophy, it has established a strong presence in the global medical device market, particularly in the fields of clinical ultrasound, with products widely used by a wide range of clients worldwide. As the company accelerates its expansion in the European market, we are seeking a professional After-Sales Expert to be responsible for client after-sales support in Germany, providing timely and professional technical solutions, and safeguarding the long-term cooperative relationship between the company and local clients.This role is a core part of our clients European after-sales team, offering a competitive compensation package, clear career development paths, and the chance to work with industry-leading products and a collaborative global technical team. Responsibilities Provide professional after-sales technical support for clients in Germany, including on-site and remote troubleshooting, equipment maintenance, calibration and repair of ultrasound diagnostic equipment, ensuring the stable and normal operation of products. Undertake on-site installation, commissioning and acceptance of ultrasound equipment for clients, guide client technical personnel to master the correct use and daily maintenance methods of the equipment. Conduct after-sales training for clients, including equipment operation, routine maintenance, fault prevention and other related content, improving clients ability to use the equipment independently. Collect client feedback on product performance, after-sales service and other aspects, sort out and submit it to the internal R&D and product teams, providing a basis for product optimization and service improvement. Cooperate closely with internal teams (sales, technical R&D, marketing, etc.) to coordinate and solve complex after-sales problems raised by clients, improve client satisfaction and loyalty. Participate in local medical exhibitions, seminars and industry events (such as MEDICA), provide on-site technical consultation and after-sales support, enhance clients trust in products and services. Comply with German medical device industry regulations and related after-sales service standards, ensure that all after-sales service activities are carried out in accordance with relevant norms. Requirements Bachelors degree or above, major in Medical Device, Biomedical Engineering or related fields is preferred. 3+ years of experience in after-sales service, technical support in the ultrasound diagnostic equipment industry. Familiar with the German medical device market rules, industry policies and approval regulations, understanding the application needs and cooperation processes of local clients for ultrasound equipment. Strong results-oriented awareness, proactive work attitude, good teamwork spirit and ability to work independently; able to adapt to occasional business trips within Germany and Europe. Integrity, professionalism, and a strong sense of responsibility; able to bear work pressure and ensure the timely completion of after-sales service tasks.