Technical Support Analyst

We are seeking a highly motivated and skilled Technical Support Analyst to join our growing team. The Technical Support Analyst will be responsible for providing technical support to our clients and end-users, troubleshooting technical issues, and ensuring a positive customer experience. Key Responsibilities: - Provide technical support to clients and end-users via phone, email, and chat - Troubleshoot and resolve technical issues related to our online training platform and other software applications - Document and track customer support requests and resolutions in our CRM system - Collaborate with our development team to identify and resolve technical issues - Assist with user acceptance testing for new software releases and updates - Train clients and end-users on how to use our online training platform and troubleshoot basic technical issues - Contribute to the development of support materials, such as user guides and FAQs - Stay up-to-date on the latest software releases, updates, and industry trends - Provide excellent customer service and maintain a positive and professional attitude at all times Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - 2+ years of experience in a technical support role - Strong knowledge of software applications and troubleshooting techniques - Experience with CRM systems and ticketing systems - Excellent communication and customer service skills - Ability to work independently and in a team environment - Attention to detail and strong problem-solving skills - Knowledge of emergency preparedness and response training is a plus Why Work for Us? - Opportunity to make a difference and save lives through our training solutions - Collaborative and supportive work environment - Competitive salary and benefits package - Opportunity for growth and professional development - Work with a dynamic and innovative team If you are passionate about technology and customer service, and want to be a part of a company that is making a positive impact, we encourage you to apply for the Technical Support Analyst position.