ONENONTA, NY - FIELD ENGINEER

Role Overview We are seeking a motivated and hands-on Field Support Engineer to provide onsite technical support across multiple nearby client locations. This role involves frequent travel between designated sites and surrounding clinics. This opportunity is ideal for junior-level candidates or fresh college graduates who are eager to learn and grow within IT field services. The selected candidate will undergo a customer interview prior to onboarding. Key Responsibilities Boxing and unboxing IT and networking equipment Perform plug-and-play setup of networking equipment under supervision of Senior Network Engineers Rack and stack networking devices (no configuration experience required) Follow detailed instructions for installation, backup, and equipment handling Provide desktop support assistance (Networking to Desktop Support ratio approximately 2:1 per site) Coordinate with end users for onsite technical support Update and manage tickets via ServiceNow (knowledge preferred) Ensure proper handling and transportation of equipment Lift and move equipment up to 40 lbs as required Travel Requirements Frequent travel between the following primary locations: 1 Associate Drive, Oneonta, NY 13820 1 Atwell Rd, Cooperstown, NY 13326 Additional travel to clinics within a 50–70 mile radius Maximum travel time may be up to 3 hours (one way) Candidate must reside within: 15–20 miles of either site, OR Within 45–50 minutes of a reporting location A valid drivers license and access to a personal vehicle are mandatory Required Qualifications Associates or bachelors degree in IT, Computer Science, or related field (fresh graduates welcome) Basic understanding of networking concepts and desktop support Strong willingness to learn and follow technical instructions Good communication skills and professional demeanor Ability to work independently in field environments Physically capable of lifting up to 40 lbs