Customer Service Agent - Mobile Gaming (German & English)

Remote – Candidates must be based in Portugal (EU) Full-Time | 40 hours/week Permanent Contract Bring Your Own Device – You must provide your own PC/laptop Join Newstel and become part of a growing international team where customer care truly comes first. This role strengthens our cross-language coverage and requires flexibility, strong communication skills, and enthusiasm for mobile games and tech topics. Please note: This is a remote role, but candidates must be based in Portugal (EU) and have the appropriate permissions to work from this location. Tasks What You’ll Do ● Provide written customer support in English ● Support German brands when required ● Handle inquiries with professionalism, clarity, and empathy ● Ensure SLA adherence and maintain high-quality communication standards ● Work independently while collaborating closely with the wider team What You Bring Languages: Fluent German Fluent English Skills & Attributes: ● Very strong written communication skills ● Enthusiasm for mobile games and tech-related topics ● Hands-on, independent, and proactive mindset ● Comfortable working in a KPI-driven environment ● Flexible and reliable regarding working hours, including weekends Requirements Working Hours & Schedule ● Start date: Between March 23–30 ● 40 hours per week (Full-Time, 1 FTE) ● Shift start between 08:00–10:00 CET ● Shift end between 17:00–19:00 CET, depending on business needs and SLA performance ● Weekend flexibility required: Openness to working both Saturday and Sunday, with alternative days off during the week (e.g., Wednesday/Thursday or Thursday/Friday) If sufficient weekend coverage is achieved, the schedule may later be adjusted to include only Saturday or Sunday shifts, depending on ticket demand. Flexibility in scheduling is a key requirement for this role. Experience & Tools ● Previous experience in customer service or a consumer-facing role ● Experience working toward performance targets ● Experience with Zendesk or similar ticketing systems is strongly preferred ● Comfortable using Google or Microsoft productivity tools Benefits Why Join Newstel? At Newstel, we combine ownership with collaboration. We value flexibility, quality, and a strong customer-first mindset. You’ll join a supportive, international team where adaptability and performance go hand in hand. Ready to Apply? If you’re fluent in German and English, passionate about mobile games and tech, and open to a flexible work schedule, we’d love to hear from you. Apply now and become part of a team that puts customer experience at the center of everything we do. Job Type: Full-time Pay: 10.00€ - 11.00€ per hour