Application Support Specialist

Position Overview We are seeking detail-oriented and customer-focused individuals to join our team as a Application Support Specialist. In this role, you will provide front-line support to clients by assisting with system-based travel bookings, resolving application-related issues, and ensuring all reservation details are accurate and properly documented. This position combines customer service, technical troubleshooting, and booking coordination in a fully remote environment. No prior travel industry experience is required; training is provided. Key Responsibilities Provide support for clients using travel booking platforms and approved systems Assist with reservations, confirmations, updates, and itinerary management Research and verify booking information within internal applications Troubleshoot basic system or booking-related issues Escalate complex technical concerns when necessary Maintain accurate client records and system documentation Communicate professionally via phone, email, and messaging platforms Participate in training and ongoing professional development Qualifications Strong written and verbal communication skills Customer service and problem-solving abilities High attention to detail and organizational skills Basic technical proficiency and ability to navigate online systems Reliable internet access and remote work capability Must be at least 18 years of age Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain English communication proficiency What We Offer Fully remote work environment Flexible scheduling options Training and development programs Incentive programs and travel-related perks Opportunities for career growth