Junior IT Technician

Position Title: Junior IT Technician. Department: Information Technology. Reporting To: Information Technology Supervisor. Location: Ha Noi, Viet Nam. Employment Type: Full-Time. Job Summary To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner. This role requires strong problem-solving skills, effective communication, and a customer-centric mindset to support the needs of a BPO environment. Responsibilities End-User Support: Handle requests via the ticketing system; diagnose and troubleshoot hardware, software, and network issues for laptops, printers, and peripherals. System & Network Administration: Manage user accounts and access permissions; perform routine maintenance on network devices and servers; coordinate with vendors for repairs when necessary. Asset Management: Monitor the full lifecycle of IT assets (procurement, issuance, maintenance, recovery); conduct monthly inventories and comply with the company's Asset Management SOP. Documentation & Reporting: Update technical documentation and FAQs; provide periodic reports on ticket resolution status and recurring incidents to improve service quality. Compliance & Security: Ensure adherence to IT security policies and information security standards; report any potential security risks immediately. User Training: Guide employees on IT policies and self-service tools; notify staff regarding scheduled system maintenance. Requirements Education: Bachelors or Associates degree in Information Technology or a related field. Working Hours: Willingness to work in shifts, including weekends or holidays as required (rotating shift, 40 hours/week). Technical Skills: Proficient in Windows 10, 11, and Windows Server; knowledgeable in computer hardware and on-premise network infrastructure. Experience: Preference given to candidates with experience providing technical support via multiple channels (email, chat, phone). Soft Skills: Excellent communication and problem-solving skills; ability to work both independently and as part of a team. Attitude: Responsible, proactive, and possessing strong professional ethics. Benefits 1. Salary and Benefits Attractive salary and benefits; 100% salary during probation period; Social Insurance, Health Insurance, Unemployment Insurance contribution base on full salary, effective after probation period; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check; Paid leave (12 days/year). 2. Working Environment International, fun and professional working environment; Modern hardware provided by the company (laptop, monitor, airpod, etc.); Free drinks (coffee, tea, etc.); English working environment; Training and career development opportunities