Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite

Basic Qualifications / Requirements: Bachelors – Computer Science, IT, Engineering or any related course MBA / Post Graduate (preferred) 5 to 7 years of relevant experience in Customer Service / CX domain Strong communication and stakeholder management skills Hands-on experience with ServiceNow and Genesys AI solutions Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps Willing to work ONSITE in BGC Taguig Role Highlights: Partner with business and technology stakeholders Define customer service transformation strategies Drive digital initiatives across platforms and processes Enable AI-led and automation-driven CX solutions Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually