Croatian-Speaking Junior Customer Support

Croatian-Speaking Customer Support Specialist Location: Athens, Greece (Onsite) Working Hours: 09:00 – 19:00, Monday to Sunday (rotational shifts) Contract: Permanent, Full-Time (40 hours/week) About the Role We are seeking a Croatian-speaking Customer Support Specialist to join an international service team based in Athens. In this role, you will support customers via phone, chat, and email, providing professional and friendly assistance, resolving inquiries, and ensuring customer satisfaction. This is an exciting opportunity to join a globally recognized company, receive full support and training, and grow in a multicultural environment. Key Responsibilities Provide customer support in Croatian and English Handle inquiries via phone, email, and live chat Troubleshoot issues and provide accurate information Ensure a high level of customer satisfaction Maintain detailed and accurate customer records Collaborate with internal departments to resolve cases efficiently Requirements Native or Fluent Croatian Good command of English Strong communication and interpersonal skills Customer-service mindset & problem-solving ability Ability to work rotational shifts including weekends Comfortable working in a fast-paced environment Benefits 14 salaries per year (12 monthly + Easter bonus + Summer & Christmas split bonus) Private Health & Life insurance Performance bonus (as per project policy) 25 days annual leave €50 meal voucher per month Fully paid training & continuous learning opportunities Supportive international work culture Contract & Work Model Permanent contract Onsite role based in Athens 40 hours/week (8 hours/day, 5 days/week)