Slovenian Customer Service Specialist

Slovenian Customer Service Specialist Introduction A leading Outsourcing/BPO consultancy is recruiting Slovenian-speaking Customer Service Specialists for a major tobacco company in Sofia, Bulgaria . This role is the primary point of contact for customers, focusing on delivering high-quality service and professionalism through various digital and vocal channels. If you are a motivated communicator with a passion for customer satisfaction, this is a great opportunity to join a dynamic, international team. Your Role Brand Representation: Serve as a professional representative of the brand, providing support via inbound calls, live chat, email, and social media. Customer Interaction: Act as the primary touchpoint for Slovenian-speaking customers, ensuring clear and helpful communication. Problem Solving: Efficiently troubleshoot and resolve customer issues to maximize overall satisfaction levels. Process Excellence: Maintain professionalism and high service standards as the front line of the company's service delivery. Your Qualifications Languages: Native-level fluency in Slovenian (C2) and a good command of English (B2+). Communication: Excellent verbal and written communication skills with a customer-oriented attitude. Experience: Previous experience in customer service or a related field is preferred. Technical Skills: Good typing and computer skills (MS Office); proficiency in using CRM systems is highly desirable. Attributes: High attention to detail, accuracy, and the ability to work both independently and as part of a collaborative team. Education: High school education or equivalent. The Offer Location: Conveniently located office in Sofia, Bulgaria , with easy access to metro and bus lines. Remuneration: Competitive salary supplemented by monthly performance-based bonuses. Relocation Support: Comprehensive package including travel expenses and temporary accommodation if required. Training: Fully paid initial training and onboarding, with continuous learning opportunities through a company "university." Schedule: Full-time (40h/week); rotational shifts between Monday–Friday (08:00–20:00) and weekends (08:00–16:00). Benefits Package: Includes health and life insurance, Multisport card, transport allowance, corporate discounts, and bonuses for important life events. Career Growth: Professional development and career navigation programs to map out your long-term growth. Environment: Join a multicultural team with a progressive company culture and regular company events. Are you a proactive communicator ready to launch your career in Sofia? Apply today to join the Slovenian-speaking team!