COE Specialist I - Japanese Bilingual (Taguig)

Job Title: COE Specialist 1 About the Client: A global technology platform that connects users with independent drivers through a mobile app for on-demand transportation and delivery services. The platform operates in many cities worldwide and focuses on providing convenient, flexible mobility and logistics solutions. Your Impact In Role Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions. To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication. Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies Identify patterns and help in making the support systems better as we scale Maintain high quality in core work Contribute to building the team and the organization for long term success Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments. Ability to manage multiple work streams efficiently in a high-pressure, complex environment The Experience You'll Bring 1-2 years of work experience Bachelor's degree Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written) Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations Have a problem solving mindset Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day) Bilingual in Japanese and English, with proficiency in both spoken and written communication. Preferred Qualifications Customer experience before Setup: - Onsite (SM Aura Office Tower, Taguig, Manila) - Shifting schedule Why Join STAFFVIRTUAL? Competitive compensation and benefits package HMO De minimis and allowances Attendance bonus Paid time offs Company-provided work setup (laptop, monitor, accessories) Training, career growth, and global exposure A collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!