Service Delivery Manager

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. Service Delivery Manager This is your mission Are you passionate about service excellence, IT operations and client relationship management ? Then this position is for you. As a Service Delivery Manager , you will improve operational processes and support critical business strategies by managing the development, implementation and maintenance of application systems. Build side: Manage application transformation initiatives and oversee their successful delivery Define and implement service governance and operational frameworks Support the evolution of business processes, systems and organizational structures Collaborate with management to gather and analyze operational data Contribute to dashboard production and reporting (ServiceNow environment) for Infrastructure Deployment & Support activities Identify risks (technical, functional, organizational) and proactively define mitigation actions Promote continuous improvement initiatives aligned with ITGP culture and operational standards Run side: Own the strategic and operational service delivery to end clients Act as the main point of contact for solutions and services throughout the project lifecycle Manage client relationships and ensure long-term satisfaction Support critical systems through strong knowledge of application support and deployment Track implementation progress and report to senior management Coordinate cross-functional teams and ensure alignment between stakeholders Anticipate potential issues and resolve incidents before business impact This is your background You have at least 3 years of experience in Service Delivery, IT Infrastructure or Production Operations Steering within complex environments (5 years is a strong plus). You are comfortable operating at the intersection of IT operations, risk management and cybersecurity. You enjoy coordinating teams, managing stakeholders and driving service excellence in demanding contexts. This is your expertise: IT Infrastructure knowledge Production operations steering IT Risk and Cybersecurity fundamentals Risk identification and follow-up Service governance and reporting (ServiceNow environment is a plus) Strong coordination, delegation and motivation skills Structured, critical and logical thinking Strong analytical and problem-solving capabilities Excellent organizational and time management skills This is how you work as part of a team: Strong customer-oriented mindset with a focus on service quality Ability to manage stress and resolve conflicts effectively Excellent communication skills in English (French is a plus) Strong listening and questioning abilities Capacity to plan ahead and prioritize workload Adaptability in evolving environments Respect for procedures, methodologies and governance standards Strong team spirit and collaborative mindset This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity A comprehensive HR package: health insurance, TR card, CSE, pension plan A culture of feedback and meaningful projects The recruitment process: An initial phone call with our recruitment team An HR interview and a job interview with a business engineer A test or technical interview with one of our experts A final meeting with your future manager or project manager And if we're a good fit, we'll get started together Good to know Location: Lisbon Contract: Permanent contract Remote work: Hybrid (twice from the client's office) Job category: Service Delivery / IT Operations / Infrastructure What you will do here, you won't do anywhere else. This moment is yours.