Booking Coordinator

Peninsula Plus At Peninsula Plus , we’re more than an allied health practice – we’re a values‑driven team committed to community, connection, empowerment, integrity, inclusion, and innovation. We support children, adults, families, and carers through high‑quality, person‑centred allied health services, and we’re looking for a Bookings Coordinator to play a pivotal role in making that support possible. About the Role As our Bookings Coordinator , you will be responsible for managing and optimising clinician calendars to ensure services are delivered efficiently and clients receive timely, exceptional support. You’ll act as a subject‑matter expert within the customer service team, contribute to process improvements, and support the smooth operation of our booking and intake systems. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering outstanding customer service. Key Responsibilities Coordinate initial client enquiries, bookings, waitlists, cancellations, and rescheduling Ensure clinician calendars are fully booked and optimised to support service delivery goals Act as a point of reference and support for the customer service and the wider team Respond to client and stakeholder enquiries via phone and email within required timeframes Maintain accurate documentation, and waitlists in line with compliance requirements Contribute to continuous improvement across bookings and customer service processes Identify and implement innovative ways to improve booking efficiency and client experience About You You’re organised, proactive, and confident in managing complex scheduling and stakeholder communication. You bring a calm, client‑centred approach and enjoy working collaboratively across teams. You’ll bring: Demonstrated experience in client services, bookings, or healthcare administration Confidence handling high‑level client enquiries and resolving concerns professionally Proficiency in practice management systems (e.g. PracSuite or similar) Intermediate Microsoft Office skills (Excel, Word, Outlook) Understanding of healthcare funding models such as NDIS, Medicare, TAC, DVA, or Private Health Strong communication, time‑management, and organisational skills High attention to detail and commitment to accurate record‑keeping A solutions‑focused mindset with the ability to adapt to changing priorities Why Join Peninsula Plus? Be part of a values‑led, inclusive, and innovative organisation Make a meaningful impact by supporting clients, families, and clinicians Work collaboratively within a supportive and engaged team Contribute to service improvements that genuinely enhance client experience If you’re passionate about customer service, enjoy working behind the scenes to make a real difference, and want to be part of a purpose‑driven allied health organisation, we’d love to hear from you.