NIC - Retention Manager

Job Title: Retention Manager Contractor Fee: $3,000 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent. About This Role: We are hiring a Retention Manager to support a fast-growing global eCommerce brand, focused on the technical and analytical side of lifecycle marketing. This role owns the structure, logic, and experimentation behind email and SMS in Klaviyo—building scalable flows, segmentation, and testing frameworks that improve customer lifetime value, repeat purchases, and engagement. This is not a copywriting role; content is handled internally. Instead, you’ll act as the technical owner and strategic tester, partnering closely with internal stakeholders to execute a disciplined retention testing roadmap. Key Responsibilities: Own hands-on execution of email and SMS retention in Klaviyo Build, optimize, and maintain lifecycle flows (welcome, post-purchase, win-back, replenishment, etc.) Develop and execute structured testing strategies across segmentation, timing, offers, and flow logic Monitor performance and translate insights into clear optimizations Partner with internal teams to align retention efforts with broader growth and brand goals Maintain strong data hygiene, segmentation logic, and documentation within Klaviyo Software/Platforms/Tools: Klaviyo (advanced, hands-on experience required) Shopify or similar eCommerce platforms Google Sheets and Google Docs Analytics and reporting tools Project management and collaboration tools (Asana, Monday.com, or similar) Qualifications: 3–5 years of freelancing experience 3–6+ years of experience in email, lifecycle, or retention marketing for eCommerce or DTC brands Strong technical expertise in Klaviyo (flows, segmentation, testing, analytics) Experience building experimentation and testing frameworks Data-driven, structured, and comfortable with execution Excellent English communication skills (C1 or C2 level) Experience with high-growth or global eCommerce brands is a plus Shift Schedule: Monday to Friday, with some overlap with US business hours preferred