Customer Service Representative (Dutch)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Porto. Position: Customer Service Representative Location: Porto, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Provide support to customers by phone, email, chat and social media channels Handle with all questions and inquiries about products and services Actively work on the optimisation of all processes related to customers Closely work with other together with other departments, for example Sales and Marketing REQUIREMENTS: Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers Ability to handle stressful situations Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations BENEFITS: Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more