Partner Success Representative

We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role As Partner Success Representative you will join an innovative force in the mobility sector located in the vibrant heart of Lodz. With a presence in several European countries and ongoing growth, Parkimeter is part of Arrive, a global leader in transforming cities into smarter, more livable spaces, one parking spot at a time. We’re passionate about technology and use it to break down barriers, enhance the urban experience, save our customers time and money, and make city life simpler and more livable. Your main responsibility will be to secure a seamless implementation of the Arrive system by configuring, maintaining and supporting sold products and services for our Partners. As Partner Success Representatives we play an integral role in building trust and solid relationships by supporting our operators on their daily business, impacting several touch points of their customer journey. We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives How to make an impact Providing excellent operational support to new and existing Partners. Configuration, release and maintenance of our solutions and products e.g. parking features and rates. Implementation of Parkimeter/Arrive Group standard services. Quality assurance, testing and maintenance of products and services while striving for continuous improvement. Maintaining an ongoing communication with the Administration team. Supporting collaboration across departments e.g. Development, Marketing, Customer Care. Ensuring data quality in the syste m. Your Background Excellent communication, management skills and strong interest in collaboration. Good planning and self-management skills. Proven involvement in project management is appreciated. High affinity for digital products, proficient in data cleaning/formatting (specifically Excel and Google Sheets). Excellent written and spoken English and Polish. Change management, resilience and positive attitude towards change. You strongly believe that what is good for the user is good for everyone, you are curious and support the company cultur e. Previous experience working with Customer Success, Partnerships or Administration within a SaaS Company. Excellent verbal and written communication skills. Previous experience in collaborating across departments. Good analytical skills to interpret data and identify pattern s. This role is based in Lodz, Poland