VIP Account Manager (crypto casino) - Nightshift

Location: Hybrid from Malta or Remote - open to candidates worldwide - (Relocation Package to Malta Offered) Schedule: 12am – 8am CET The Role We’re expanding the team and looking for a VIP Account Manager. If you're customer-obsessed, thrive in fast-paced environments, and love the world of crypto casinos- this is your chance. We’re not just looking for people who can do the job - we’re looking for those who go the extra mile , who grind when others stop , and who take pride in doing things exceptionally well . If you're the kind of person who shows up hungry to learn, eager to build, and ready to take ownership - you’ll fit right in. Key Responsibilities Build and maintain relationships with VIP players, acting as their main point of contact -primarily via Telegram. Understand each player’s preferences, habits, and value to provide a personalized, yet scalable level of service. Implement retention strategies including bonus offers, loyalty rewards, and personalized incentives. Monitor player behavior to identify re-engagement opportunities and prevent churn Ensure all interactions align with responsible gambling protocols and report any unusual activity. Log player interactions and relevant data to support profiling and team insights. What You Bring Strong written English communication skills (other languages are a plus). A customer-first mindset - you're personable, proactive, and know how to build rapport. Previous VIP management experience is ideal. Experience in iGaming or crypto is a strong plus, but passion for the industry matters just as much. Familiarity with crypto casinos and the crypto space is a nice bonus. Why Join Us? The opportunity to bring your expertise and have an impact in a rapidly-growing company. A truly global work environment with colleagues from around the world. A company culture that rewards ambition, creativity, and collaboration. Comprehensive benefits package for Malta-based employees, including: Health insurance, wellness allowance, and communication allowance. Employee discounts in restaurants and businesses located within The Quad. Private parking space. Extended second-parent leave policy.